Everything You Need to Know about Using ZyraTalk

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Ready to add webchat software to your tech stack, but not sure where to start? With so many platforms out there, it can be hard to choose the right one for your needs.

ZyraTalk is an omnichannel conversational marketing solution. What does that mean? It means we're not just webchat — we're so much more.

With Facebook, Zapier, and Google Analytics integrations, text-enabled VOIP capabilities, automated SMS, and intuitive analytics, ZyraTalk generates more leads, more conversions, more reviews, and more revenue. All those benefits combine to provide better service to your customers.

The best part is, you can manage everything right from your ZyraTalk dashboard. All your sales channels — in perfect harmony.

Want to learn more about how to use ZyraTalk? Here's (almost) everything you need to know.

everything you need to know about using zyratalk

First steps

Read our reviews

We could spend all day promoting our product. After all, we've worked hard to establish ourselves as "leaders in the AI space", to quote one of our many happy clients.

But we know that nearly 65% of customers read reviews before making a decision. So we encourage you to read our reviews and discover why our clients love using ZyraTalk to connect with their customers and build their business.

Book your demo

To request your demo, simply provide some information about yourself and your company. A member of our team will be in touch shortly afterward to schedule your demo.

Check out our blog post on preparing for your webchat demo, or send any questions our way.

Try us free

Readers of our blog posts (including this one) can mention the post to our team and get 30 days risk-free. It's just one way we break barriers for SMBs keen to discover what omnichannel conversational marketing software can do for their business.

HIPAA compliance

Dozens of our partners and clients work in the medical and dental sectors. Every element of their website must meet HIPAA compliance standards, including their webchat widget.

ZyraTalk is a HIPAA compliant live chat platform. You can set up HIPAA authorized accounts within ZyraTalk which can access PIN-protected sensitive data logs.

Decide if you need automation

The uninitiated may not realize there's a difference between live chat and automated webchat for business. Live chat is entirely managed by humans. Automated chat is managed by a chatbot. And a hybrid solution like ZyraTalk allows for both live and automated chat.

Confident that you and your team members have the time to respond manually to every single message? Live chat can work well for your needs.

But chances are you've got your hands full managing multiple communication and media channels. In that case, automated chat will be a lifesaver.

Automated chat ensures you'll never miss a message. Because customers want instant answers, they might send a message outside of operating hours. After all, they've got work, family, and life to contend with, too.

When your shop, clinic, or office closes for the day, automated chat works around the clock to deliver the instant gratification customers have come to expect.

In fact, automation can handle the majority of the queries that come in. At the very least, they can collect pertinent information and let the customer know your business is closed and you'll be in touch as soon as possible.

And finally, a hybrid solution allows for the best of both live and automated chat. You can break the automation whenever you need to.

Installation

During both the demo and installation, our team will walk you through every step of the process. We'll even set up your chat window to match your brand palette.

Our chatbot scripts come pre-loaded, so you won't have to spend hours writing your own responses. We've analyzed thousands of conversations in the industries we serve, including home improvement, legal, medical, and automotive. Just choose the bot you want and make adjustments as needed.

Once you've installed ZyraTalk and you've set up your chat widget, all you need to do is track your interactions and analyze your progress.

How-to guides for using ZyraTalk

Got a question we haven't covered? Start a chat with us, give us a call or text, or send us an email.

Accessing support

Know that we're here to support you every step of the way. On the front page of your dashboard, you'll find an external support link. Copy and paste that link to open a new ticket. Or, send one of our team members an email and they'll be happy to help you out.

Our support team responds lightning-fast to tickets and technical issues — within 24 hours at the longest. Many of our satisfied clients rave about our rapid response times:

"It was such a positive experience working with the folks at Zyra. Every request was met with speed and positivity. The end result was a fantastic customer-facing product and an easy-to-use (but robust) back-end site. Good work, ZyraTalk!" — Home Care Assistance

"We have been using ZyraTalk for the past few months and it has made a positive difference in communication with our customers. Andrew has been the best to work with - he's very prompt for phone meetings, extremely responsive with his emails, and explains things in simple terms that are easy to understand. Would highly recommend ZyraTalk!" — Roscoe Brown

We've taken great care to build personal relationships with our clients. As you can see, our clients know us on a first-name basis. And when you choose ZyraTalk, you will too.

everything you need to know about using zyratalk

And that's pretty much everything you need to know about using ZyraTalk. As we receive more feedback from our customers and update our software, we'll revise this page from time to time. And as always, our team is available to answer any questions and assist with anything you may need. Happy chatting!